Refund Policy

At WHEDU, we are committed to providing high-quality school management software. Please read this policy carefully before making any purchase.

1. No Refunds

All sales are final. We do not offer refunds, credits, or exchanges for any of our products or services, including but not limited to:

• Subscription fees (monthly, annual, or any other billing cycle)
• Setup and onboarding fees
• Custom development services
• Training and consultation services
• Add-on modules or features
• Any other service or product offered by WHEDU

2. Free Trial Period

We encourage all potential customers to take advantage of our free trial period before making a purchase. The free trial allows you to fully evaluate our platform, test all features, and determine if it meets your requirements. By using the free trial, you can make an informed decision without any financial commitment.

3. Service Quality Guarantee

While we do not offer refunds, we stand behind the quality of our service. If you experience any technical issues or have concerns about our platform, our support team is available to help:

• 24/7 technical support via email and chat
• Dedicated account manager for enterprise clients
• Regular feature updates and improvements
• Comprehensive documentation and training materials

4. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

• Your account will remain active until the end of the current billing period
• No future charges will be applied after the current period ends
• No refunds will be issued for the remaining unused portion of your subscription
• Your data will be retained for 30 days after cancellation, giving you time to export your information

5. Payment Disputes

By making a payment to WHEDU, you acknowledge and agree to this no-refund policy. Any payment disputes or chargebacks initiated without valid cause may result in:

• Immediate suspension or termination of your account
• Legal action to recover the disputed amount plus associated fees
• Reporting to credit bureaus for fraudulent chargebacks
• Permanent ban from using our services

6. Data Export Before Cancellation

We strongly recommend exporting all your data before canceling your subscription. We provide comprehensive data export tools for:

• Student records and profiles
• Attendance history
• Financial transactions and fee records
• Gradebooks and examination results
• Parent and staff information
• All reports and analytics data

Once your account is closed after the subscription period ends, access to your data will be permanently removed.

7. Exceptional Circumstances

In extremely rare cases, we may consider refunds at our sole discretion, such as:

• Duplicate payments made in error (refund of the duplicate only)
• Proven technical issues that prevent core functionality for an extended period without resolution
• Legal requirements mandated by applicable laws

Any such exceptions must be approved in writing by WHEDU management.

8. Before You Purchase

To ensure our service meets your needs, we recommend:

• Taking advantage of our free trial period
• Requesting a demo from our sales team
• Reviewing our documentation and feature list
• Contacting support with any questions before purchasing
• Starting with a shorter-term plan to test compatibility

9. Changes to This Policy

We reserve the right to modify this No Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after any changes constitutes acceptance of the updated policy. However, refunds for existing subscriptions will be governed by the policy in effect at the time of purchase.

10. Contact Us

If you have questions about this Refund Policy or need assistance with our platform, please contact us:

Email: contact@whedu.in
Phone: 9547443406
Support Hours: 24/7